Returns and Exchanges
Return and Exchange Policy
Mikko Lagerstedt Online Shop customers have the right to return or exchange any product within 30 days of delivery. If you wish to return your order or if you have any questions about the return process, please contact our customer service at Please see below for more detailed instructions and terms regarding returns.
The customer has the right to return an item if:
- The order has been canceled according to the terms and conditions by notifying Mikko Lagerstedt Online Shop within 10 days of delivery,
- The item has not been used,
- The item is in the condition that the customer received it in, and all the parts of the product—as well as the original product package—is in place,
- The item has been repackaged in its original or an equivalent shipping package. The item must be returned immediately after cancellation.
If you return or exchange an item, you are responsible for the risk of possible damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer. Refund for returned product The price of returned products are always reimbursed according to the payment method used for the order. If the returned product has been used, damaged, or is otherwise unsuitable for resale, Mikko Lagerstedt Online Shop has the right to charge a fee for loss of value up to the full price of the product. We will make the refund within 30 days of receiving the returned product at our warehouse. We process product returns in the order in which they arrive.
We make a refund decision after receiving the product. We do not accept returned products if:
- After receiving the product, we detect defects in it or its packaging.
- Animal fur, hair, or stains on the returned product will automatically result in a decision not to accept the product return.
If faults are detected in the condition of the product, our customer service will contact you. Claims In case you have received a wrong, damaged or faulty item, please email us at firstname.lastname@example.org within 7 days of delivery and attach clear pictures of the item and its package.
We will process your claim, and you will be contacted about the exchange or return as soon as possible. Campaign codes, campaign gift cards, and complimentary items In case of a return, the discount or gift card will be reduced or canceled if the total value of the order falls under the minimum value of the campaign. Also, complimentary items have to be returned if the order or its total value no longer meets the promotion terms.